Stakeholder and Community Engagement Resources

🎒 Updated for 2026

Strong parent engagement doesn't happen by accident. This practical pack gives school leaders and pastoral leads the tools to audit, plan and improve how your school builds relationships with families, from welcoming new parents in September to supporting harder-to-reach families year-round.

You'll get:

☑️ A comprehensive audit tool covering leadership and culture, communication, parent voice, learning at home, attendance and behaviour, SEND and inclusion, staff development and impact and evaluation as well as a structured action plan for recording priorities and next steps from the audit

☑️ A whole-school parent engagement checklist covering the full academic year from pre-September planning through to end-of-year evaluation

☑️ A new parent induction checklist to support consistent, structured family onboarding from the day a place is confirmed

All templates and checklists are fully editable so you can adapt them for your school's specific context.

Ideal for headteachers, deputy headteachers, assistant headteachers with responsibility for family liaison or pastoral care, DSLs, SENDCos and link governors for parent engagement.

Dealing with complaints - whether from parents, carers or community members - can be one of the most challenging aspects of school leadership. With vexatious complaints against schools and the number of instances of parents complaining on the rise, headteachers and SLT need ways of managing complaints and, crucially, preventing complaints from occurring when possible.

This checklist is designed to do exactly that and allows school leaders to review their processes in order to prevent complaints from parents but also to manage legitimate complaints carefully. It covers the following key areas:

• Complaint prevention
• What to do following the receipt of a school complaint
• Complaint investigation
• Complaint resolution
• Managing persistent, serial and vexatious complaints

Use the checklist to evaluate your current position when it comes to school concerns and complaints, such as how effectively you build and manage relationships with parents/carers and your use of communication to maintain a culture of mutual respect in school. This can help you to identify areas to develop to bolster your efforts in maintaining strong relationships and addressing concerns before they develop into a bigger issue, thus helping to prevent complaints from forming.

When complaints do occur, the checklist can support you to think about your processes in order to listen, investigate and respond to complaints in order to find a resolution for all parties. It also allows you to consider your complaints policy and whether the details in it support you, as a school leader, to deal with complaints, including complaints that are persistent, serial or vexatious. 

🔒 Updated for 2026 and fully aligned to the Ofsted School Inspection Toolkit 2025

This helpful pack provides pre-populated pupil, parent and staff surveys that span all major areas of school life, giving you a broad, triangulated picture of how your school is experienced across safeguarding, behaviour, curriculum, inclusion, personal development, leadership and more. Because the questions are mapped to Ofsted's evaluation framework and designed to complement the questions inspectors ask parents, pupils and staff directly, the data you collect is immediately usable for self-evaluation and inspection readiness.

This pack gives you everything you need to plan, administer, analyse and act on stakeholder feedback across the whole school, and because the core survey templates come pre-populated with carefully considered questions, you can move from planning to distribution with minimal preparation time.

You'll get:

☑️ Three ready-to-use whole-school surveys – a pupil survey in two versions (emoji scale for younger or less confident pupils; Likert scale for older or more able pupils), a parent survey and a staff survey – all aligned to the 2025 Ofsted School Inspection Toolkit and mapped to Ofsted's key evaluation areas

☑️ Nine question and statement banks covering all major evaluation areas: achievement, attendance and behaviour, curriculum and teaching, inclusion, leadership and governance, personal development and well-being, early years, safeguarding, and post-16 provision

☑️ A survey analysis template with tally tables, open question theme tables, a summary and next steps section, and an Overall Summary Triangulation table with RAG ratings

☑️ A parent and carer survey next steps planning tool – a unique action-planning document that maps poor parent feedback to targeted routes forward and suggested audit and improvement actions 

☑️ A pre-survey checklist to guide you through each stage of the process, and four survey letter templates for communicating with parents and staff before and after the survey

☑️ A 23-page PDF guidance document covering the full survey cycle, including how Ofsted use surveys such as Parent View, and a free worked example to help you interpret and act on your results

All documents (excluding the PDFs) are fully editable so you can adapt them for your school's specific context.

Train staff on how to forge positive parent-teacher relationships in order to work together to support pupil behaviour. Ideal for behaviour leads or anyone looking to strengthen staff behaviour management in this area, this PowerPoint training session, designed to last for up to an hour, plus the accompanying behaviour management scenarios allow for collaboration and discussion, and is perfect for INSET days or staff meetings on behaviour management CPD.

🔄 Updated for 2026

Supporting your staff, pupil and community welfare link governor effectively takes structure, clarity and the right tools. This pack gives you exactly this, with three fully editable resources designed to strengthen wellbeing governance in your school, whether your link governor is new to role or needs more support to be highly effective.

You'll get:

☑️ Staff Workload and Wellbeing Questions for Governors and Trustees – 13 pages of structured questions to support meaningful collaboration between the welfare link governor and key school staff such as the SENDCo, pastoral leader and headteacher, plus a triangulating evidence section and an action plan template to document next steps

☑️ School Wellbeing and Personal Development Report to Governors Template – a clear, structured template covering wellbeing data and commentary, giving the full governing board the insight they need

☑️ Staff, Pupil and Community Welfare Link Governor Roles and Responsibilities – an editable outline of the welfare and wellbeing governor's key responsibilities, ideal for onboarding a new governor or bringing clarity to an existing role

All resources are fully editable so you can adapt them to reflect your school's context and needs.