FAQs

Find answers to commonoly asked questions here.

Honeyguide Website Changes

The website looks different since I last visited - why?

We've massively upgraded the site and changed our website provider to make the experience better for you.

Here's what's changed in a nutshell:

Faster load times - no more waiting!
Guest checkout - you no longer need to create an account to purchase a resource from us. We think it's probably possible to check out in under 30 seconds now - that means more time for you!
No download link expiry - this is our favourite! You can now download whatever you've purchased whenever you like, even if you ordered several years ago. The 30-day download link expiry is long gone!
Better product recommendations - this can help you to find other resources that might help you. You're under no obligation to buy them of course, but it'll help you to know what's available.
Improved layout, collections and store categories - everything should now be much easier to find.
Future feature: variants - we'll be looking at how we can make the best bits of packs available to purchase. For example, our Safeguarding Scenario Bundles are great, but what if you only want one scenario, not 12? This option will become available soon.

I used to be able to log in to my account but now I can't? Help!

This is because we've changed who hosts our website so if you've ordered from us before, you'll need to make a new account.

But don't worry - when you do, anything you've ordered will be there, ready for you to re-download if needed.

All you need to do is provide:

Your name
The email address you used to place the original order(s)
A password of your choosing

Once you've done this, you'll be sent an email to activate your account - when you click the activation button, you'll be taken straight to your resources.

Finding it tricky? We've made a step-by-step guide to help. Alternatively, please reach out to use via the chat or email (hello@honeyguide-sls.co.uk) and we'll be more than happy to help you to get your new account set up.

I've made a new account but the orders aren't appearing. Please help!

Firstly, ensure that the email you used to create the account is the email address that you placed your original order with. These have to be the same for you to be able to access your resources.

If you've done this and it's still not working, or if you have multiple email addresses that you've used to make orders, you'll need to contact us. Please use the chat or send us an email (hello@honeyguide-sls.co.uk).

Why does my order say it was fulfilled on 23rd May 2024? I didn't order then?!

This is because we transferred all order data across to our new provider on 23rd May so your order will show as being "fulfilled" on this date (i.e. it was added to our new system then.)

Please don't worry - the order date still shows when you originally placed your order and there are no payments outstanding on your order.

Purchasing, Ordering and Downloading

How does the purchase process work?

If you're paying by debit/credit card, Paypal, Apple Pay or Google Pay, the purchase process works like this:

Browse the site and/or the Resource Store to add the items you wish to purchase to your cart.
Use the cart to checkout - you'll be asked to add your name, email address and payment details. The email address is where your digital products will be sent so make sure you have access to it.
Pay to complete your order (or simply complete without adding payment details if the resources you're purchasing are free).
As soon as your payment has been processed, you'll be taken to Thank You page where the digital products are instantly downloadable. You'll also receive links sent in a separate email.

Do I need to create an account to check out? Can I check out as a guest instead?

You no longer have to create an account to check out and can check out as a guest! This means no more fiddly 6-digit codes to authorise your account and a quicker checkout experience for you.

However, we encourage you to make an account either before or after your purchase, because then your orders are available to re-download whenever you need to.

How do I create an account and what are the benefits of doing so?

If you create an account, any purchases you make are stored in your account when you log on to the site. This means you can redownload items whenever you need to.

We sometimes make small updates to resources, such as when statutory guidance changes slightly. When we do so, you can re-download the newest version of the resource free of charge.

I want to purchase resources on behalf of my school. Can you invoice me?

Yes! You can use the Ordering for Schools page to place your order.

Just to let you know, the process of checking out with a credit/debit card is much quicker because the resources are available instantly, whereas we manually process schools order, which means they take a little longer. All of the details are available on the Ordering for Schools page and the fine print is in our Terms of Service.

If I buy a resource, do I get it straight away?

Yes! As soon as you complete the purchase, you'll be taken to a Thank You page where you'll see a download link where you can begin your download(s). You'll also get two emails: one confirming confirming your purchase and one with the download link(s).

We encourage you to also make an account either before or after your purchase, because then your orders are available to re-download whenever you need to.

What payment types do you accept?

We accept all major credit cards and Paypal. This include Google Pay and Apple Pay.

Schools may pay using an invoice and BACS transfer - find out more about this on the Ordering for Schools page.

We do not accept cash or cheques for any order.

Do you sell physical products that will be delivered to me?

No, we only sell digital resources at this point. If you purchase one, you'll receive access to download the resource.

I'm having trouble downloading a resource / I've lost the resource I downloaded!

There are two ways you can find your orders:

Search your email inbox for "Honeyguide School Leader Support" to find your order confirmation and download emails. You can redownload the products from the links in the emails.
If you can't find the order emails but know which email address you placed the order on, create an account on site. You'll need to give us your name and email address, then create a password. You'll be sent an activation email to confirm that it's really you. Once you activate the account, you'll be taken straight to any orders you've made where you can re-download the files.

If neither of these work, we'll be more than happy to get your resources to you. Please use the chat or email us on hello@honeyguide-sls.co.uk so we can help.

I need an invoice so I can reclaim money from my school.

Your confirmation email double as a receipt and contains details of how much you've paid should you need to reclaim money from your school or college.

If you need a copy of your paid invoice or confirmation of VAT details (please note that Honeyguide School Leader Support is not currently VAT registered), we can provide this if needed. Please contact us via email on hello@honeyguide-sls.co.uk

What is your refund policy?

As per our terms and conditions, we do not refund purchases of digital resources under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is because when you make a purchase, you have the ability to download the resource instantly and we have the facility to check that the download has taken place.

To safeguard you against this, we provide our terms of service before you purchase and there is a tick box at checkout that you must agree to which states that you understand the terms of service.

Can I subscribe to Honeyguide to download everything?

In short, not at the moment.

We believe that buying what you need when you need it is a much more budget-friendly and sustainable way of purchasing leadership resources for schools. Subscription-only services often have extremely high prices attached and we'd argue that they're not always best value for your school if you only download a template or policy every so often.

This is why we've opted for a non-subscription model. If we've got the resource you need, you can purchase it at a fraction of the cost compared to purchasing a yearly subscription elsewhere.

Resources and Products

What types of resources does Honeyguide offer for new and aspiring school leaders?

Honeyguide offers a wide range of resources for new and aspiring school leaders, including guidance on leadership skills, team management, school improvement planning, self-evaluation, change management, and more. Our resources cover various aspects of school leadership to support your professional development and help you succeed in your role.

What's more, if you're looking for something specific then get in touch! We'll be more than happy to help out.

Browse the following collections or use the search to see if we've got what you're looking for:

How can I find the resource I'm looking for?

You've got three options:

Go to the resource store and browse.
Use the search function at the top of the page.
Reach out to use on the chat and we can point you in the right direction.

I can't find the resource I want!

We're sorry! We're constantly making, updating and upgrading resources and we might not have got to the one you want yet. Please reach out to us via the chat or via email (hello@honeyguide-sls.co.uk) and let us know what you need :)

What formats do you resources come in?

When you make a purchase, you'll receive a ZIP file. This will contain the resources, which are typically PDFs, MS Word (.docx), PowerPoint (.pptx) or Excel (.xsls) files. If you read the product description and view the images for each product you wish you buy, you'll find out the specific details of what that pack contains.

Are there any free resources available from Honeyguide so I can see what your resources are like?

Yes! We love a good checklist and many of them are free! Browse the New to Leadership collection here or go to the Resource Store and filter by price: low to high.

Can I customise Honeyguide's resources to fit my specific needs as a school leader?

Absolutely!

The only resources that are not customisable are our PDFs (like all PDFs) although some have checkpoints with spaces for you to add notes, digital or handwritten.

You can customise any of our templates, which are usually Microsoft Word, PowerPoint and Excel files. You can work directly on to them or adapt and amend them as you see fit. You can even copy them over to your school's headed paper if it suits.

If they're unmodified, you can share them with colleagues but as soon as you make changes, you'd be breaking the terms of service. For more details, see the instructions that comes with each pack or our terms of service page.

Are Honeyguide's resources available to anyone, or only to members or subscribers?

They're available to everyone!

At Honeyguide, we're all about choice. You may need one specific pack to help you with a problem, or you may want to build your knowledge through our courses and resources. It's got to be about what you need for your leadership role. You can find all of our resources in the Resource Store.

I'm an experienced school leader. Can I still use Honeyguide?

Yes, of course! While we talk a lot about new and aspiring leaders, school leadership is an ever-evolving landscape. Our resources are aimed at anyone wanting to learn more about specific aspects of school leadership so they can feel confident in getting the best outcomes for pupils in their care.

What are the benefits of using Honeyguide's resources?

We think there are loads!

Firstly, we're not about telling you that a particular resource will magically make pupils behave or will instantly raise standards across your entire school. We are here to lead beside you and guide you, but we can't come to your school and fix every problem you may have (as much as we'd want to!) We design our resources with this in mind - that they are there to help you think and give you choice so that you can make the best decisions for the pupils in your care.

We've carefully considered this in our resource creation so that when you purchase a something from us, you'll be getting guidance from experienced school leaders who've been there alongside various forms and templates to put to use in different ways. For example, our CPD courses have two versions of the course presentation - one designed for longer INSETs and one for shorter staff meeting so that you can choose whichever suits you best.

But most of all, we're here to save your time and protect your head space. If a purchase from us saves you an hour, makes you feel more confident and relieves just a little bit of pressure, then we feel that's a job well done!

Will Honeyguide's resources save me time or just add to my workload?

They'll save you time! Our guidance is there to give you straight answers and will save you time when considering your options. Our templates and forms are ready made so you can use them and go - no need to make fiddly tables on a word processor.

And as much as we want your business, if a resource of ours is going to just add to your workload, then don't buy it! However, if you know it'll make a difference to your leadership and therefore the children in your care, then please do!

How often does Honeyguide release new resources?

Whenever we can, but some of our resources do take time due to the nature and size of them. Our aim is to release a smaller pack each week, give or take.

If you want to keep up to date on when new resources are released, your best bet it to sign up for our newsletter - there's a link at the bottom of this page.

Can you guarantee that Honeyguide's resources will help me to improve as a school leader?

While we would love to say yes, the truth is that we are here to offer guidance, not guarantee that all of your school leadership issues are fixed by our resources. Because our resources are self-led and self-guided, plus the fact we don't come to your school to work directly with you, it would be unfair to say that we can guarantee it.

All of our resources come with a disclaimer, which is:

This resource is intended solely for informational purposes and should not be interpreted as professional advice. The information provided herein is not tailored to your specific circumstances therefore we can not guarantee the completeness, accuracy or appropriateness of the information presented. Any reliance you place on the information provided is strictly at your own risk.

Are Honeyguide's resources based on research and best practices in the field of education leadership?

In short, yes! While all staff who work at Honeyguide have experience of school leadership, we know that education theory and policy moves quickly. Because of this, we underpin everything we do with research so that you can be assured that you're receiving up-to-date information.

Are Honeyguide's resources aligned with any specific education standards or frameworks?

As we're based in England, we create many of our school leadership resources with the Ofsted Education Inspection Framework in mind. This is not to say we believe in or agree with it, but it is what schools are currently judged on and as our aim is to help school leaders, we provide guidance and support with Ofsted.

We also base our resources around key documents from the DfE, for example, the National Curriculum, SEND Code of Practice, KCSIE and so on.

That being said, some of our resources will apply no matter where you are in the world. Our CPD courses are a good example of this. Great education is the same no mater where you are!

I don't want to buy a large pack - can I buy individual resources instead?

We don't offer all our templates individually, but we do have many bundles on sale, which contain the editable templates but not the guidance. Look out for these if you're just looking for time-saving templates.

Why are your resources so expensive / cheap?

It's interesting that we've been asked both of these questions!

We price our resources fairly based on their size and what the resource pack contains. We've also ran our own schools and are current governors in schools - we know what your budget figures likely look like (sadly)! This is why we choose to price our resources the way that we do.

We also like to think of it as time saved - if a resource costing £20 saves you two hours of your time, then you could argue it's money well spent!

Do your resources come in different formats or languages?

Unfortunately, we only offer set resource formats at this time. These are containing in ZIP files and are usually PDFs, MS Word (.docx), PowerPoint (.pptx) and Excel (.xsls) resources.

Our resources are currently only available in English.

About Us

What is Honeyguide School Leader Support?

We're a tailored support service and resource base for school leaders at all levels, whether you're a new, aspiring or experienced school leader. You'll find a range of resources that you can purchase.

Our aim is to guide your through the trials and tribulations of school leadership because we've been there too. Let us know the types of resources you'd love to see. You can ask us using the chat here or reach out on social media for a chat too.

What exactly does Honeyguide do?

We make resources aimed at supporting school leaders at all levels. You can find them in our resource store.

However, we're not just providing a load of forms and telling you to fill them in because they'll help you. We provide guidance and information to structure your thinking so you'll know more about whichever aspect of school leadership you're interested in.

We also love the school leadership community out there! Want to chat leadership with us? Find us on social media!

Why are you called Honeyguide?!

The name Honeyguide comes from the honeyguide bird, a small passerine (songbird) which lives in Africa and Asia. Honeyguides interact with humans and lead them to beehives so that humans can harvest wild honey.

Just like how the honeyguide bird leads someone to a beehive, at Honeyguide School Leader Support, we can lead a person towards a successful outcome by providing direction, advice and support. We utilise our knowledge and expertise to help guide and navigate leaders through challenges and obstacles, just like how the honeyguide helps someone navigate through the forest to find the beehive.

(So if you were looking for a dating site, we're afraid you've come to the wrong place.)

Find out more by reading our story and checking out our this blog post: Why Would a Company Who Supports School Leaders Call Itself Honeyguide?

What is Honeyguide's philosophy or approach to education leadership?

Learn about our philosophy and approach by using these links.

Contacting Honeyguide

I have a problem or question - how can I get in touch with you?

You can to this in three ways:

Use the chat at the bottom left of this screen. We'll aim to help you in real-time wherever we can.
Use the Contact Us page to send us a message.
Email us: hello@honeyguide-sls.co.uk

I have a school leadership problem. Do Honeyguide offer coaching and mentoring?

Sadly, we don't at the moment. But watch this space - it's something we'd love to offer in the future. Of course, we'd recommend purchasing our resources to help guide your thinking about any school leadership issues you have, but we're more than happy to give you any hints we've picked up across the years of school leadership if you reach out to us on social media or use the chat function to say hello.

We'd also highly recommend HeadsUp4HT if you're a head looking for coaching and mentoring.

I work in the education sector and would love to collaborate with you. How do I do this?

How exciting! Please contact us at: hello@honeyguide-sls.co.uk

I'm not happy with the resource. Can I have a refund?

However, if you're unhappy with a resource you've purchased because of its quality or usability, please contact us by emailing support@honeyguide-sls.co.uk and we are more than happy to work with you.

I think I've found a mistake in your resource!

We're only human. Please let us know by emailing support@honeyguide-sls.co.uk with full details and we'll get it amended for you.